> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices and Payment

For a breakdown of what you're paying for each month, see [Billing](/administration/billing).

Invoices are sent by email in the first one to three business days of the month, for the period that has just ended. They aren't uploaded into the platform.

* **Format.** A PDF, together with a link for online payment — by card, bank transfer, and other methods.
* **Recipients.** The invoice goes to your contact person. You can add any number of additional recipients, for example your finance team — ask support to set this up.
* **Payment term.** Fourteen days from receipt of the invoice, unless your contract says otherwise.
* **Currency.** Fixed by your contract and shown on the [Billing](/administration/billing) page.
* **Didn't receive an invoice, or need a duplicate?** Contact support or your account manager.

## If an invoice goes unpaid

We send a reminder to the address on file. Late-payment interest may be charged, and access to the project is suspended automatically fourteen days after the due date.

<Warning>
  A suspension doesn't reduce the fee: the full monthly subscription is still billed for that month.
</Warning>

## Tax

Tax is zero by default.

* VAT is charged where the contract is with our Netherlands entity and your own legal entity is also in the Netherlands.
* For contracts with our US entity, tax may apply in certain states.
* In all other cases no tax is charged and the line shows zero.

This is determined individually in each contract.