> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Channel

A **channel** groups touchpoints together. Channels themselves can also be grouped.

You can add channels one at a time through the interface, following this article, or [import them in bulk from a CSV file](/import-data/references/how-to-import-channels).

<Warning>
  Import can only create child channels. The parent channel has to already exist in your account.
</Warning>

## How to add a channel through the interface

<Steps>
  <Step title="Go to Settings → Customers and actions → Channels" />

  <Step title="Click Add" />

  <Step title="Fill in the fields">
    * **External ID** — used in integrations.
    * **Name** — the channel name. Shows up in the channel list and in filters.
    * **System name** — filled in automatically; you can set your own. Used for internal storage.
    * **Description** — a comment. Optional.
    * **Belongs to channel** — optional, if the channel has no parent.
  </Step>

  <Step title="Click Add">
    The channel is added. It's now available in your mechanics — in an action filter, for example.
  </Step>
</Steps>