> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find Customers Who Interacted with a Specific Campaign

> Applies to Email, SMS, Mobile Push, and Other Channels

Let’s take a look at how customers interact with a campaign.

# How to find customers

Go to **Customer Data Platform→ Customers**.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(2).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=796bf5f5418af07d8618f208e7e303ad" alt="" width="8220" height="4728" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(2).png" />

<Note>
  We’ll use a "Welcome / Referral program" campaign as an example.
</Note>

## Searching by campaign status

In the **Campaigns** filter group, select the status you need.
​

<img src="https://mintcdn.com/maestraio/8PhODeBuBM8nSWYH/images/imported/--2026-01-08--15_42_25.png?fit=max&auto=format&n=8PhODeBuBM8nSWYH&q=85&s=8e7f722b07c78997fb598c6c42679e54" alt="" width="2918" height="1520" data-path="images/imported/--2026-01-08--15_42_25.png" />

Each status has a nested filter — **Campaign** — pick the one you need.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(4).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=b4c17e53248878669be6635892540316" alt="" width="8220" height="4728" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(4).png" />

* Find customers who were sent the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(5).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=f6c639b44924006ba10ca5b03b772b4e" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(5).png" />

* Find customers who were unable to send the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(7).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=5bb862f1ee55d21c419319040a1235d2" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(7).png" />

* Find customers who were unable to deliver the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign--286-29.png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=3b4e3a1bb63908de0868c694594badf5" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign--286-29.png" />

* Find customers who were in the campaign recipient list but could not receive it due to a send or delivery failure.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(8).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=6cdc5afe70f698334815d005f0ac9e5b" alt="" width="8169" height="2226" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(8).png" />

* Find customers who received the campaign.

There is no separate "Delivered" status. To find these customers, set the following two conditions: "The campaign was sent" and "There were no campaign delivery failures."

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(9).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=ebe3eaffc77ed809b39d20b820038940" alt="" width="8169" height="2226" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(9).png" />

* Find customers who opened the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(10).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=2002ab1818809e8a7305964d44636dc1" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(10).png" />

* Find customers who didn’t open the campaign.

<Warning>
  **Note:** Make sure to include **campaign sends** in the filter. Otherwise, customers who weren’t included in the recipient list may appear as well, since they have no opens for the selected campaign.
</Warning>

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(11).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=5d17810479cbc379668a64c5277a1009" alt="" width="8169" height="2226" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(11).png" />

* Find customers who clicked on a link in the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(12).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=788b925b804e408c9645204533bd0a73" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(12).png" />

* Find customers who did not click in the campaign.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(24).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=bf215ee9624ffc0f95996c1a351e4951" alt="" width="8169" height="2172" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(24).png" />

* Find customers who clicked the unsubscribe link.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(14).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=e301212b3e20c3edf99b3adce6d90032" alt="" width="5480" height="1196" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(14).png" />

* Find all campaign participants — all customers who were included in the campaign’s recipient list.

<img src="https://mintcdn.com/maestraio/8PhODeBuBM8nSWYH/images/imported/--2026-01-08--15_39_58.png?fit=max&auto=format&n=8PhODeBuBM8nSWYH&q=85&s=dec9891c528863243f666cfba4b29ede" alt="" width="2896" height="626" data-path="images/imported/--2026-01-08--15_39_58.png" />

## Searching by interaction time

* Find customers who opened the campaign in June 2024.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(16).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=06e406ce6db277bd77ebca07a0344ed0" alt="" width="8169" height="2226" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(16).png" />

* Find customers who opened the campaign within the last hour.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(17).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=14fb501af969a6868a94869624a8c044" alt="" width="8169" height="2148" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(17).png" />

## Searching by number of interactions

* Find customers who clicked in the campaign two or more times.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(18).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=c4560332705e49b8efebf6f8596d8b56" alt="" width="8169" height="1884" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(18).png" />

* Find customers who were sent the campaign three times in the last six months.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(19).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=d6f6e8ea8a9327ce94fe7d1beeb8b288" alt="" width="8169" height="1884" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(19).png" />

# How to find specific Campaign engagements (e.g. clicked, sent, opened etc.)

Go to **Customer Data Platform → Campaign engagements**.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(20).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=ced6954cd08aee53b195f51d53166eeb" alt="" width="8220" height="4728" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(20).png" />

* Find campaign sends.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(21).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=48edaa803b62e4be67355fdb81250c9d" alt="" width="8169" height="1884" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(21).png" />

* Find campaign opens.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(22).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=731ee4bab030c601463cd2ab4e83b4d1" alt="" width="8169" height="1884" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(22).png" />

* Find campaign clicks in the last 24 hours.

<img src="https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-(23).png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=82a96cbafbb3919e688b974d9e8903ca" alt="" width="8169" height="2031" data-path="images/imported/How-to-find-customers-who-interacted-with-a-campaign-(23).png" />
