> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Multiple Abandoned Sessions Flow

## Overview

**Goal:** Encourage customers who frequently visit your site to complete a target action, such as placing an order.

**Solution:** Extend the standard abandoned session flow with an additional branch that targets customers who have visited the site multiple times without converting.

This approach helps you reach high-intent shoppers who keep coming back but haven't yet purchased, giving them an extra nudge with relevant content or recommendations.

## How to build the flow

### Step 1. Add a condition block before the cart check

In your existing abandoned session flow, insert a new condition block before the step that checks whether the customer has an abandoned cart. This branch will route frequent visitors into a separate communication path.

### Step 2. Configure the conditions

Set the condition block to verify that the customer meets all of the following criteria:

* Has had **3 sessions within the last 5 days**.
* Has **not placed any orders** during this period.
* Has **not received an email from this branch** in the last month.

The first condition identifies customers who are actively engaged with the site. The second filters out customers who have already converted. The third prevents over-messaging by suppressing customers who recently received this communication.

### Step 3. Send the email campaign

Once a customer matches all of the conditions, the flow sends them an email campaign tailored to re-engage frequent visitors.

## What to include in the email

Use the email to give multi-visit customers a reason to return and complete an action. Consider including:

* **Popular products** or **personalized recommendations** based on browsing behavior.
* The **most frequently viewed product or category**, paired with related product recommendations.
* **Curated collections** and tips to help customers navigate your catalog.
* A **survey** to uncover what's stopping the customer from converting (for example, pricing, sizing, shipping, or product availability concerns).

<Tip>
  Use A/B testing to compare different versions of the email — subject lines, content blocks, offers, or recommendation strategies — and identify the variation that drives the most conversions.
</Tip>

## Result

The final flow contains the original abandoned session branch plus a new branch that detects customers with multiple recent sessions and sends them a dedicated email. Customers who qualify for the multi-session branch follow the new path, while everyone else continues through the standard abandoned session logic.