Webhook Logs
  • 12 Sep 2023
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Webhook Logs

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  • PDF

Article Summary

To access this page, you need the Integration Log View permission.

To open webhook logs, click on Integration settingsIntegration logs:

00_webhook _logs

The list includes all the requests made in the last 14 days.

They can be filtered by dates, integration points and webhook names, request statuses, log IDs, URLs, and request bodies.

01_webhook _logs

The page always displays the number of logs found, but you can browse only the most recent 500 records. To view more records, you need to export them.

To find webhook logs for a particular customer or order, follow these steps:

Filter the log selection to ensure accuracy, then upload all the found requests.

You can upload the resulting CSV file to a table editor and use the in-built features to filter and group lines.

Open a line to view information about a particular request:

  • a method and URL request;
  • headings and a request body;
  • headings and a response body;
  • log ID;
  • the flow node where the webhook was requested;
  • the link to this request (including any repeat requests).

02_webhook _logs

Why may a webhook log be missing headings and a response body?

The response time is 30 seconds. If the service fails to respond on time or there is a network error, the response will not be saved in the log.

The logs are added to the list once the final request result shows that the request has been completed. While waiting, the system does not record the log.

How logs are exported

To export logs from the platform, users need the Integration Logs Export permission.

To export logs, select the required requests and click the Export button:

03_webhook _logs

A task is created:

04_webhook _logs

Once the task is finished, you will receive a link to the exported CSV file.

Additionally, you can export logs using the API by following these instructions.