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Two-factor authentication (2FA) is not available for projects using Single Sign-On (SSO) or access via passkeys.
2FA adds an extra layer of security by sending a short-term, updated password to each staff member when they try to log in. To set up two-factor authentication, go to the Settings tab → Security → Security Policy.
To access the page, staff members need one of the following permissions:
  • View security settings
  • Manage security policy: full access
Authentication settings
  • Password expiration — the period during which the account password can be used for login. You can choose a duration starting from 1 day.
  • Two-factor authentication — choose SMS or Email.
Note: SMS authentication is not supported for phone numbers from the following countries:Vietnam (+84), Haiti (+509), Democratic Republic of the Congo (+243), Egypt (+20), Indonesia (+62), Iraq (+964), Iran (+98), Qatar (+974), China (+86), Cuba (+53), Kuwait (+965), Laos (+856), Lebanon (+961), Madagascar (+261), Morocco (+212), Niger (+227), United Arab Emirates (+971), Oman (+968), Pakistan (+92), Saudi Arabia (+966), Thailand (+66), Tanzania (+255), Uganda (+256), Chad (+235)
Two-factor authentication applies to all staff on the project. * It cannot be set up per user.* ​ The options Hide customer personal data and Maestra staff access can only be edited if the Advanced security mode is enabled.