How the Billing page works

The Billing page is where you see what you’re paying for — a line-by-line breakdown of the current and past months, the state of your subscription, the billable data on your project, and the modules you can turn on or off. To open it, go to Profile → Billing.

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Who can see this page

Access to Billing is a separate permission, configured per user in Settings → Security → Users. To open the page you need View billing detalization — see permissions for the Billing section, or Permission Groups: Managing User Access for how permissions work overall. Users without billing permissions see an empty page. Good to know:

• Turning modules on or off is a further permission, available to the project owner or to a role that’s been granted it.
• Anyone who can open the page can download the Expense Breakdown.

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Quick jump to a Billing section

Looking for a description of a specific section? Click any card below to jump straight to it.

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Choosing a period

Use the arrows and the dropdown in the top-right corner to switch months. The heading tells you which kind of view you’re looking at:

• Billing forecast for [month] — the current month. Figures are still moving and will change until the month closes.
• Detailing for [month] — a closed month. Figures are final and match your invoice.

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Billing forecast

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Fixed fees

The Maestra Platform fee (CDP) plus any paid modules you have enabled.

• The CDP price depends on the size of your customer database. How it scales — a flat fee, a per-profile rate, or tiers — is set by your plan. Hover the ? next to CDP to see your terms.
• Modules are billed as separate fixed monthly fees. Depending on your plan, they’re expressed as an amount, as a percentage of the platform cost, or both. A module’s price is shown on its card in Enabled modules below.

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Usage-based fees – Lifetime project data

Charges for data stored above the volume included in your plan. Only the metrics that exceeded their limit appear here. If everything fits inside your plan, the section is empty. Good to know:

• Each row has a ? with your included limit, and the amount in Cost has its own ? explaining how that specific figure was calculated.
• Overage rates aren’t always a single flat price per unit — some plans use tiers, where the rate changes as volume grows. Check the tooltip on the Cost figure and your contract for the rule that applies to you.

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Discounts

Any reductions applied to your bill, shown as negative amounts. Discounts can be one-time and fixed, percentage-based, recurring, or tied to a promotional period. Hover the ? on a discount row to see what it covers. The section only appears when a discount applies to the selected month.

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Totals

• Subtotal without tax — fixed fees plus usage-based fees, less any discounts.
• Tax — see Tax in Invoices and payment.
• Total with tax — the amount for the month.

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Payment forecast

What the totals above mean for your actual payment depends on your payment scheme. If you’re on postpayment — the standard scheme on current plans — this block shows a single line: the full actual amount for the period, the same figure as Total with tax. If you’re on prepayment, the block reconciles the advance you’ve already paid against what you actually used: The advance sits on your balance until that month closes, and is then drawn down against your actual usage — which is what produces the balancing line the following month.

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Invoice status

The invoice status for this view shows up in two places: a badge inline with the page title, and the Bill block at the top of the right-hand panel, above Subscription. Common paired states are Bill is paid / All payments are up-to-date and Bill not found / Invoice not found. For how invoices are sent, payment terms, and how tax is charged, see Invoices and payment.

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Subscription

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Pricing plan

Your plan version, repeated for quick reference.

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Documents

Expense Breakdown — a PDF containing the same table you see on the page, for the selected month. Good to know:

• Generated on the second day after the month closes, so there’s no document for the month in progress.
• Anyone with access to the Billing page can download it.
• This is the only document available in the platform. Invoices aren’t uploaded here.

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Account data overview

The billable data on your project. For the current month these are live values, as of today. For a closed month they’re the figures that were fixed for billing. Good to know:

• An End Customer Profile is a single deduplicated master record that consolidates everything known about one person.
• Deleted profiles stop counting from the next billing period, not immediately.
• Storage metrics — Customer storage, Inactive users, Action storage, Orders, Segment data — are taken on the last day of the month. Monthly active profiles are accumulated across the whole month: every profile with at least one activity, counted once.
• Active and inactive profiles are counted against separate limits and separate rates. A profile is billed as one or the other in a given month, never both — but because the two are measured at different points, the two figures added together may not exactly equal your Customer storage.

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Example: How your bill comes together

Here the project held 1,544,205 monthly active profiles against an included 150,000, so 1,394,205 profiles were billed as overage. Inactive profiles were handled the same way against their own, much larger, included volume — which is why a bigger number produces a much smaller charge.

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Enabled modules

Below the main table, modules are grouped into tabs by product area. You only see the modules available on your plan, so the set of tabs and cards differs between projects. Each card shows:

• the module name and what it does;
• its price — as an amount, as a percentage of the platform cost, or both, depending on your plan;
• an Enable or Disable button.

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Turning a module on or off

Click Enable or Disable on the card. Available to the project owner, or to a role that’s been granted this permission. Good to know:

• Disabling takes effect immediately — the functionality stops right away.
• Your settings and data are kept. If you enable the module again later, months later if you like, your configuration is still there. For details on your specific case, talk to your personal manager.

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Canceling your subscription

You can cancel from this page. Once you confirm:

• the subscription stops immediately;
• for 28 days you keep access to the project, so you can export whatever you need and delete data yourself;
• on day 29 access is closed;
• on day 30 the project is queued for automatic deletion;
• within 60 days the depersonalized backups are destroyed permanently and irreversibly.

If billing ends because the contract is terminated, the final month is billed in full; there are no charges from the following month, unless agreed otherwise.