Skip to main content
When you need to detach discount cards from customers in Maestra at scale, you can do it directly from the platform interface. This guide walks through the process of bulk unlinking discount cards through the UI, what happens to card statuses afterward, and how to track the operation.

​
When to use this method

Use the UI-based bulk unlink flow when you have a manageable set of cards to detach from customers and you want a quick, point-and-click workflow without preparing a file. For larger datasets, use the import-based approach instead.

​
Before you start

  • Make sure you have access to Settings in Maestra and permission to manage discount cards.
  • Confirm that the cards you plan to unlink are the correct ones. Once unlinked, any status assigned earlier (for example, Blocked) is erased, and the cards become available for reissuance to other customers.
Unlinking a discount card erases its previously assigned status. A card that was blocked, for example, becomes available again and can be reissued to another customer. Double-check your selection before confirming.

​
Steps

1

Open the discount cards section

In Maestra, go to Settings → Customers and Actions → Discount Cards.
2

Select the cards to unlink

In the list of discount cards, use the checkboxes to select every card you want to detach from its customer. You can select multiple cards at once for bulk processing.
3

Click "Unlink Cards"

With your selection in place, click the Unlink Cards button above the list.
4

Confirm the action

Confirm the unlink operation in the dialog that appears. Maestra then starts processing the request.
5

Track the operation

After confirmation, Maestra generates a task link so you can monitor the unlink operation’s progress in real time. Open the task to verify that all selected cards were processed successfully.

​
What happens after unlinking

  • Each selected card is detached from its customer.
  • Any status that was previously assigned to the card (such as Blocked) is erased.
  • The cards become available again and can be reissued to other customers.

​
Example

If you select cards numbered 1234500 and 1234501 and confirm the unlink action, both cards are detached from their respective customers. The system shows a confirmation that two cards were successfully unlinked, and the task link lets you review the result. If you have a large number of cards to unlink, the UI flow can become impractical. In that case, use the import-based method to upload a file containing the card numbers and unlink them in a single operation.