Skip to main content
Each company defines its own order line statuses to match how its business works. Here’s how to add a new one.
1

Go to Settings → Products and orders → Order line statuses and click Create

2

Fill in the fields

  • Status name — the name of the new status.
  • External ID — the status’s ID in your external system. It’s how the order line status is written in your integrations.
  • Category — the group of statuses this one belongs to.
3

Click Create to save the status

​
How order categories work

Every order status goes into one of five standard categories: Delivered, Canceled, Returned, Placed, or Paid. Categories drive the automatic order total. Say you import an order without a total, and it has three lines: two in the Delivered category and one in Returned. Maestra Platform calculates the total by adding up only the delivered lines. The right category matters for event-based flows too. For example, a flow that fires when an item in an order is delivered starts once an order line moves to any status in the Delivered category.