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In Maestra Platform, an order is a set of actions that track every status change of the products in it, like Placed → Paid → Delivered. Each product in an order is a line item with its own quantity and status. Line items can all share the same status, or they can differ: one item is delivered while another is canceled.
Every order needs an external ID, stored in a custom field of type External ID on the Order entity. Your Maestra manager usually sets it up during integration.Maestra Platform also automatically generates a Maestra Order ID for every order.
Let’s take a look at a sample order.
1

The order is created

The first action of this order is Order creation:00_orderNew(1)Line items:
  • Aqua Professional Suit with the Placed status at $2,000;
  • Sunset Orange Professional Suit with the Placed status at $1,500.
A $20 discount was applied to the order. This makes the total cost: $3,480.
To filter orders by date, use the date of the first action — every order has one.
2

The line items are delivered

Once the line items are paid for, their status changes to Delivered:01_orderNew

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How to see an order’s full history

Want to see every status an order has gone through? Go to Customer Data Platform → Actions and filter by the order ID: 02_orderNew You can also get the same filter from any action in that order.