Documentation Index
Fetch the complete documentation index at: https://help.maestra.io/llms.txt
Use this file to discover all available pages before exploring further.
How to find customers
Go to Customer Data Platform→ Customers..png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=796bf5f5418af07d8618f208e7e303ad)
Searching by campaign status
In the Campaigns filter group, select the status you need.
- Find customers who have been sent a campaign at least once.
- Find customers who have never been sent a campaign.
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- Find customers who have at least one campaign send failure.
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- Find customers who have at least one undelivered campaign.
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- Find customers who have opened any campaign at least once.
- Find customers who have never opened the campaigns sent to them. Note: Make sure to include campaign sends in the filter. Otherwise, the filter will also return customers who were never on any campaign recipient list, since they have no open events.
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- Find customers who have clicked any link in a campaign at least once.
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- Find customers who have clicked an unsubscribe link at least once.
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- Find customers who have participated in a campaign at least once (were on the recipient list).
Searching by campaign group: channel, type, folder, topic, tags
Each status filter has a nested Campaigns condition, where you can specify which type of campaigns to search for. Available filtering options:- Campaign type (automated, bulk, transactional)
- Topics
- Folders
- Channels (Email, SMS, MobilePush, WebPush, WhatsApp)
- Tags
- Brands
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- Find customers have been sent mobile push campaigns.
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- Find customers who opened automated campaigns.
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- Find customers who clicked campaigns from a specific folder.
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- Find customers who failed to receive a campaign with a specific tag (send or delivery failed).
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Searching by interaction time
- Find customers who were sent campaigns in the first half of 2024.
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- Find customers who were sent campaigns within the last six months.
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- Find customers who have clicked on automated email campaigns within the last hour.
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Searching by number of interactions
- Find customers who were sent four or more web pushes in the last month.
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How to find specific Campaign engagements (e.g. clicked, sent, opened etc.)
Go to Customer Data Platform → Campaign engagements..png?fit=max&auto=format&n=O0b_zyYQP7Y48mll&q=85&s=ced6954cd08aee53b195f51d53166eeb)
- Find all campaign opens.
- Find all clicks on automated web pushes from a folder.
- Find all undelivered SMS in the last 15 minutes.
