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Over time, you may end up with gift card pools you no longer need — test pools, expired campaigns, or pools created by mistake. Maestra lets you remove these pools to keep your loyalty workspace tidy.
You can only delete a gift card pool that has no cards associated with it. If the pool still contains gift cards, remove the cards first, then delete the pool.

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Delete a gift card pool

1

Open the gift card pools section

In Maestra, go to Campaigns → Loyalty → Gift card pools.
2

Find the pool you want to delete

Locate the pool in the list. Open the additional actions menu next to it and select Delete.
3

Confirm the deletion

Once the pool is removed, you’ll see a notification confirming that the deletion was processed successfully.
Deletion is permanent. Make sure the pool is no longer referenced by any active campaigns or workflows before you remove it.

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Before you delete a pool

If the pool still contains gift cards, you won’t be able to delete it. You have two options:
  • Remove the cards first. See the guide on deleting individual gift cards, then return here to remove the empty pool.
  • Keep the pool. If the cards are still in use, leave the pool in place.
Once the pool is empty, repeat the steps above to delete it.