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Use this when you need to issue an action to a single customer. Why you’d want to: say you have a flow that starts when a particular action is issued, and you need this customer to enter it.
In a customer profile, you can only issue actions from the Customer’s personal actions first-level category.If you have a lot of customers, use bulk action import instead.
1

Open the customer profile

On the Customers tab, click the name of the customer you need.
2

Select Add action from the menu

3

Pick the action template and click Add

On multi-brand accounts, pick the brand too.
4

Check the result

The action shows up in the customer’s profile under Activity feed.